Managing admin notifications

Use Admin notifications to choose which store events appear in your notification bell. Keep the events you need for your role, such as new orders or stock alerts, and turn off the ones you do not want to receive.

Open Admin notifications

1. Sign in to the intended store as its owner or with permission to manage settings.
2. Open Settings > Notifications.
3. Select Admin notifications.

The screenshots use Bloom & Co. in English. Select an image to enlarge it. Preferences were not saved and no store events were triggered while preparing this guide.

The Learn more about managing admin notifications banner below the table opens this guide in the admin's Help panel.

Choose individual events

Each event has a checkbox and a short explanation:

• Checked means you want to receive future notifications of that type.
• Unchecked means you want to mute future notifications of that type.

Click a checkbox or its event label to change the selection. The change stays in the form until you click Save.

Events are grouped by their purpose:

• Orders: New order, High-value order, Draft order paid, Cancellation request, Return request, Refund, Payment capture failed, and Recovered checkout.
• Products: New product review, Low stock, Out of stock, Back-in-stock request, and Marketplace sync failed.
• Customers: Business account application, New message, Wishlist, New customer account, and Newsletter signup.
• Store: Subscription payment failed, Domain renewal failed, Sender domain verified, Import finished, and Import failed.
• Novi and agents: Novi's daily check, Task finished, Task failed, Agent question, Approval needed, and Agent paused. This category appears when the Agents app is installed.

For example, New order covers orders that are paid or placed using a manual payment method. Selecting it does not change payment processing. A separate High-value order or Draft order paid notification may also apply to an order.

Selecting an event does not grant access to its underlying feature. Delivery still depends on the event occurring, your permissions, and any required app being available.

Select a whole category

The checkbox beside a category name controls every event in that category:

• A checked category has all its events selected. Click it to clear them all.
• An unchecked category has none selected. Click it to select them all.
• A partially checked category contains a mixture. Click it to select all events in that category.

For an example of a partial selection, clear New product review while leaving the other Product events checked. The Products category then shows a partial checkbox and Save becomes available.

This is an unsaved example. It does not show a successful preference update. Selecting or clearing one category leaves the other categories as they are.

Review Customers and Store events

Scroll down to review the rest of the table before saving. New customer account and Newsletter signup start turned off for users without previously saved preferences. Other users may have a different selection because they have already saved their own preferences.

Choose the customer and operational events relevant to your work. For example, New message is an incoming-message alert, while Sender domain verified reports a change to an email sending domain. Neither option edits outgoing email content.

Save or discard changes

1. Review the individual event selections, including categories further down the table.
2. Click Save at the top of the page.
3. Wait for the Saved confirmation. Your choices then apply to new events for your user in this store.

Save is disabled while preferences are loading or when the selection matches your saved preferences. Changing a checkbox and then restoring its original state leaves nothing to save.

If you try to navigate away with unsaved changes, the admin asks whether to leave:

• Cancel keeps you on the page with your edits intact.
• Discard leaves without saving those edits.

Closing or reloading the browser tab can also show the browser's unsaved-changes warning. If a save fails, stay on the page, check the selection, and retry. The unsaved form is not confirmation that the new preference has been stored.

Understand what these settings control

These selections control your admin notification bell. They do not configure browser push permissions, email delivery, sounds, or outgoing customer messages. Turning off an alert also does not disable the underlying order, inventory, import, or agent operation.

Use Settings > Notifications > Customer notifications to work with customer-facing messages. For outgoing event requests to another system, see Setting up webhooks. Email sending domains are managed separately from the bell's event selections.

Muting an event leaves its existing bell entries and their read status unchanged. Turning it back on allows future eligible notifications; it does not replay previously muted events. An unread entry can group repeated activity, so a single line in the bell does not always represent a single event.

Troubleshooting