Creating digital products

A digital product gives customers a downloadable file after purchase. Open Products > Create product, select Digital product, and click Continue.

The screenshots show an unsaved Indoor plant care guide (PDF) in Bloom & Co. No deliverable file was uploaded, no product was saved, and no order or delivery email was generated for this guide.

Prepare the product details

1. Enter a clear Title and Description. Explain the format, contents, and any requirements for opening the file.
2. Select Draft while preparing it. The new form initially selects Published.
3. Use Media for customer-facing cover images or previews.

Add the downloadable file

In Digital file, choose Upload Files and select the deliverable. The current upload control accepts PDF, ZIP, or RAR, with a maximum of 16 MB, and selects one file. If the product contains multiple documents, package them into a supported archive when appropriate.

The empty upload control is shown intentionally. This guide does not show a completed upload or successful download. Check the actual file contents, filename, and version before using it for customer orders.

Set pricing and inventory behavior

Enter Price in your store currency. Optional Sale price must be lower than Price.

The example price is $12. Review Inventory, SKU, location quantities, and Continue selling when out of stock. A Digital product still exposes inventory controls; do not assume that choosing Digital automatically makes stock unlimited. See Managing inventory.

Digital products do not display the physical-product Shipping block in this creation form.

Review files for products with variants

Use Variation > Add variant only when customers need distinct choices. The editor supports up to three option definitions.

For a product with a single variant, the product-level Digital file is associated with that variant when the product is created. With multiple variants, review and assign the correct downloadable file in each digital variant's editor. Do not assume one product-level upload is applied to every variant.

Review variant pricing and stock behavior as well as the file. A customer purchases a specific variant, so checking only the product's title and cover is insufficient.

Save and check paid-order delivery

1. Review the details, cover media, downloadable file, price, inventory behavior, status, and sales channels.
2. Click Add and resolve errors. Existing product edits use Save.
3. Reopen the product and verify the downloadable file for each sellable digital variant.
4. Before launch, use a suitable test purchase to check payment completion, the customer email, and the actual download contents.

Download delivery is triggered when an order is marked Paid. Nevuto prepares download records for purchased digital variants and queues the digital-download notification to the order's customer email, with address-email fallbacks where available. This is separate from merely saving a product or creating an unpaid order. Email arrival also depends on notification processing and a valid recipient.

Previously paid orders keep a reference to the file prepared for that purchase. Replacing the current product file should not be assumed to replace every earlier customer's download. Review the intended update or support process before distributing a new version.

Troubleshooting