Managing written policies

Manage the policy text customers can read on your storefront and at checkout in Settings > Policies > Written policies. Open a policy row to edit its text, use an available template, or manage your Privacy policy automatically.

Before you start

• Sign in as the store owner or with a staff account allowed to manage Policies.
• Prepare the text you want customers to read and check your store's name and contact details.
• Review any template and replace its unfinished placeholders before saving. The editor's disclaimer explains the limits of the supplied templates.
• Decide whether to write the Privacy policy manually or let Nevuto manage its generated text.

Saving non-empty policy text makes it available to customers. There is no separate draft or Publish button for these policies, so finish reviewing your changes before you click Save.

Open Written policies

1. In Nevuto Admin, open Settings > Policies.
2. Find Written policies, below Return and cancellation rules.
3. Click the policy you want to work on.

The demo store's six policy rows before any policy text was saved. Select any screenshot to enlarge it.

The predefined rows are Return and refund policy, Privacy policy, Terms of service, Shipping policy, Contact information, and Legal notice. You edit these existing rows rather than adding a new row to this list.

Type shows Manual or Automated. Status shows Not written when no text is stored, or Published when the policy contains saved text. A Published badge describes the saved content state; it does not mean the wording has been independently reviewed.

Write or edit a manual policy

1. Open a policy row. For Privacy policy, keep Manage automatically off if you want to write the text yourself.
2. Enter or update the text in the editor. Use its formatting controls for headings, emphasis, links, and lists as needed.
3. Review the complete text and your contact details.
4. Click Save at the bottom of the dialog. Resolve any error before leaving the editor.
5. Reopen the same row to confirm that the intended text was saved.

An unchanged, empty manual editor. Save is disabled until you change the text or the available automation setting. The demo policy was not saved for this screenshot.

Each policy is saved separately. There is no page-level save that publishes all six rows together.

Start from an available template

Insert template is available for Return and refund policy, Terms of service, Shipping policy, and Contact information. Legal notice starts with a manual editor, while Privacy policy has its own automatic-management option.

To use a template:

1. Open one of the supported policy rows.
2. Read the editor's disclaimer, then click Insert template.
3. If the editor already contains text and a replacement confirmation appears, review it before choosing Replace. The template replaces the current editor content.
4. Edit the inserted wording for your store. Replace placeholders such as [INSERT RETURN ADDRESS] and check any details filled from your store settings.
5. Click Save only after the text is ready, then reopen it to check the result.

An excerpt of the real inserted template, still unsaved. Its example return period and wording are starting text, not the demo store's saved policy or return-rule configuration. No policy was published during this capture.

After insertion, Insert template becomes unavailable for that editing session. Saving a policy started from a template keeps the button unavailable when you reopen it. Clearing and saving the policy text resets template availability; do this only if you intend to remove the existing published text.

Manage Privacy policy automatically

Only Privacy policy offers Manage automatically:

1. Open Privacy policy in Written policies.
2. Turn on Manage automatically and review the generated preview. The editor becomes read-only while automatic management is on.
3. Click Save if you want to use and keep that generated policy.
4. Reopen the row to confirm its text and Automated type.

An unsaved preview of automatic management. Only the upper part of the generated text is shown; the demo store's saved Privacy policy remains unchanged.

Nevuto refreshes an automated policy when the store name or relevant contact details change. This does not automatically maintain your other written policies or change return and cancellation rules.

To return a saved automated Privacy policy to manual editing, turn Manage automatically off. The generated text becomes your editable starting point. Make your changes and Save; subsequent store-detail updates will no longer maintain that manual text automatically.

Leave the editor without saving

Click Cancel or close the editor to leave it. If you made changes, Discard unsaved changes? asks you to choose:

• Cancel keeps the editor and your unsaved work open.
• Discard closes the editor and abandons the unsaved text or automation change.

The confirmation shown after preparing an unsaved example. Choosing Discard in this documentation session left the saved policies unchanged.

Verify what customers can read

After saving your own reviewed policy:

1. Return to Written policies and confirm that its status is Published.
2. Reopen the row and check the saved content and Manual or Automated type.
3. Open your storefront and check its policy links. Their placement depends on your theme's policy-list block.
4. Check the corresponding link in checkout. Depending on checkout appearance settings, it opens as a policy dialog or a storefront page in a new tab.
5. Read the actual customer-facing content, check its links, and confirm that no unfinished placeholders remain.

The standard policy paths include /policies/refund-policy, /policies/privacy-policy, /policies/terms-of-service, /policies/shipping-policy, /policies/contact-information, and /policies/legal-notice on your store's domain.

To remove a written policy's text, open its manual editor, clear the content, and Save. For an automated Privacy policy, turn automatic management off first. An empty saved policy returns to Not written and is excluded from the standard written-policy link list. Check the customer-facing page afterward: an older legal page or a separately added theme link may still exist at the same address.

Troubleshooting