Creating amount off products discounts

An Amount off products discount reduces eligible product lines. Open Discounts > Create discount > Amount off products > Continue. The Help banner on the creation page opens this guide.

Choose method and discount value

1. Choose Discount code or Automatic discount.
2. Enter a code such as PLANT15, or a customer-facing automatic title. Use at least three characters.
3. Choose Percentage or Fixed amount and enter a positive value.
4. Select Draft while preparing it; the initial status is Active.

The real form with unsaved example inputs. Select an image to enlarge it.

A percentage reduces each eligible line's value by that rate. In the current calculation, a fixed product-discount amount is shared across eligible lines in proportion to their totals, capped at their combined value. It is not a fixed amount independently subtracted from every unit. For example, a fixed $10 product discount is a $10 allocation across the eligible merchandise, not $10 per item.

Select eligible merchandise with conditions

1. Find Applies to and click Add condition.
2. Choose Product, Product variant, Collection, Product type, Product tag, or Product vendor.
3. Choose is any of or is none of.
4. Select or enter the matching values for that attribute.
5. Add another row only when you want an additional restriction.

An unsaved condition example. This identifies the qualifying merchandise; it does not edit the products themselves.

Rows are combined with AND. Multiple values within an is any of row are alternatives. For example, a collection row and a product-type row require the same line to meet both restrictions. An empty item-condition block leaves the product selection unrestricted, so add your intended restrictions deliberately.

Configure cart requirements and customer eligibility

Use Minimum requirements for a cart minimum amount or quantity. Code-based discounts can have no minimum; the current automatic form requires an amount or quantity minimum. The amount check uses the cart subtotal before tax. These cart-level minimums are separate from the item conditions selecting the lines to discount.

Use Customer eligibility to restrict by customer, segment, shipping country, sales channel, or market. Empty eligibility permits all customers. Customer/segment restrictions require a recognized signed-in customer; country restrictions need the shipping address.

Review combinations, limits, and dates

For code-based promotions, optionally set maximum total uses and one use per customer. Then review Combinations, Active dates, and Status.

Both promotions must permit combining. Overlapping product discounts compete for an affected line's best reduction rather than all adding together. Check the checkout's actual applied promotions.

Create and verify

1. Review the code/title, amount, item conditions, cart minimums, customer eligibility, limits, combinations, dates, and status.
2. Click Add, resolve any errors, and reopen the created discount. Existing edits use Save.
3. Test an eligible product and an excluded product in the same cart. Check which lines are reduced and the final total.
4. Confirm behavior with any other promotions you intend to allow.

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Troubleshooting