Managing files

Use Contents > Files to manage your store's file library. Upload an asset here to reuse it through a compatible media picker. Uploading a file alone does not add it to a product, blog post, or storefront page.

Before you start

Sign in as the owner or with Files access. Prepare a file you are entitled to use. The library accepts supported images, MP4/WebM videos, and documents such as PDF, CSV, text, Office files, ZIP, and RAR.

Current library upload limits are 10 MB for images, 64 MB for videos, and 16 MB for documents. Other upload areas can have different limits. Unsupported types or oversized files produce an error rather than a usable library asset.

Upload from your computer

1. Open Contents > Files.
2. Click Upload files and choose your files, or drag them onto the library's drop area.
3. Wait for upload processing to finish. Check any per-file error rather than assuming every file in a batch succeeded.
4. Find and open the uploaded file in the list.

The sample PNG was actually uploaded to Bloom & Co. for this guide. It is a simple 1200 × 800 documentation illustration, not a customer asset. Select a screenshot to enlarge it.

The progress indicator counts finished files, rather than bytes transferred. Some file types also require processing after transmission. Search and filtering can help distinguish a failed upload from an asset hidden by the current list view.

Upload an image from a URL

1. Click Upload from URL.
2. Paste a direct image address the server can fetch.
3. Review the address and click the dialog's upload action.
4. Wait for completion, then confirm that the new file appears in the library.

An unsent example. This URL was not contacted and no second asset was uploaded. A webpage address, private account page, or expired link may not provide a downloadable image.

Edit file information

Open an image from the library to see its canvas and information sidebar:

1. Review the preview, format, dimensions, size, and Used in information.
2. Edit the file's Title and Alt text as needed.
3. Click Save to persist metadata changes, then reopen the file to confirm them.

The real uploaded image, named Help Studio - Summer journal, with its saved descriptive alt text. The sample remains in the demo library and is not assigned to a storefront record.

Alt text should briefly describe the image's meaningful content. A file title helps you identify an asset in admin; changing the title is not a promise that an existing public file address will change.

The editor can show where the asset is referenced and link to that record. An unreferenced library upload can still exist without being used on a page. Check the relevant product, post, or theme before removing a file that might be needed.

Review optimization and available actions

For images, the Optimization block shows the current processing status and, when available, generated image sizes and formats. Ready, Pending, Failed, and Skipped describe processing state. An eligible pending or failed image may offer a retry action. Do not treat uploading, successful processing, and actual storefront display as the same outcome.

Use the download icon to obtain a file. Open in Creative Studio is conditional on the app, permission, and file eligibility; it is not offered for every asset or account.

The action menu includes Delete. The library also supports selected-file bulk deletion with a confirmation. Read the filename/count and check usage first. Removing an asset can affect places that reference it; this guide did not delete the sample or test a broken reference.

Troubleshooting