Managing gift cards

Use Gift cards to manage the cards issued by your store. Each card has a code, an original Value, and a remaining Balance that customers can use at checkout.

There are two ways to get started:

• Create gift card issues a card directly, without selling a product or collecting a payment. Use it when you deliberately want to give someone store value.
• Add gift card product creates a product that customers can buy. The product's amounts are purchase options; individual cards are issued after an order is paid.

Before you start

• Sign in as the store owner or with permission to manage Gift cards. Adding a gift card product also requires Products access and an available product slot on your plan.
• Decide whether you want to issue a card yourself or sell gift cards through your store.
• Check the store currency before entering an amount. Cards are issued in the store currency. When redeemed in another checkout currency, conversion follows your Markets settings.
• If you want to email a manually created card, have a customer with an email address ready to select.

Find a gift card

1. Open Gift cards in your admin.
2. Search using the last four characters of a code or the recipient. Clear the search if you cannot find a card.
3. Use filters for Status, Source, Balance, Created, or Expires to narrow the list. Source distinguishes Created by staff from Bought in store.
4. Open a row to view the card's details and history.

The demo store has no issued cards. Select any screenshot to enlarge it.

The list shows the masked code, customer, recipient, status, expiry, and remaining balance. Use the page controls to move through results and the sort options to change their order.

• Active: the card has a positive balance and is neither expired nor disabled.
• Used up: the card's balance is zero.
• Expired: the card has passed its expiry date.
• Disabled: the card has been permanently disabled.

Value is the original amount. Balance is the amount currently left; a card can be used across purchases until its usable balance is exhausted.

Create a gift card directly

1. From Gift cards, click Create gift card.
2. Leave Custom code (optional) empty to let Nevuto create a random 16-character code. Alternatively, use Generate random code or enter your own unique code with 8–20 letters or digits.
3. Enter a Value greater than zero in the displayed store currency.
4. Optionally turn on Set an expiry date and choose a future date. Leave it off for a card that Never expires. Expiry dates run through the end of the selected day in your store's timezone.
5. In Customer, search for and select an existing customer if you want to assign the card. A customer is optional when you only need to issue and copy a code.
6. Use the pencil action in Notes to add a staff-only note if needed. Saving this note on the new-card form prepares it locally; finish creating the card to save it with the card.
7. If the selected customer has an email address, enable Send gift card now to email the code when the card is created. Use Preview email to review the message first. Previewing does not create a card or send an email.
8. Check your choices, then click Create gift card. The new card's detail page opens.

This is an unsaved example. No card was issued, no customer was selected, and no email was sent for this screenshot.

Keep the full code private and give it only to the intended recipient. Sending or resending the card by email remains available where the card supports it.

Sell gift card products

1. From Gift cards, click Add gift card product.
2. Enter the product's name and description, and add media if needed.
3. Review Denominations, which are the amounts shoppers can choose. A new gift card product starts with 10, 25, 50, and 100 in the store currency. Change these amounts for your store, use Add denomination for another amount, or remove an unwanted row.
4. Use positive, distinct amounts and keep at least one denomination.
5. Review the product's status and sales channels, then click Add. Check its storefront availability before sharing it with customers.

These are the new product form's default amounts. The product was not saved or published for this screenshot.

Adding a product does not issue a spendable card. Paid gift card orders create the cards, with one card per purchased unit. The card's value follows the amount the unit actually sold for. Where the storefront supports recipient details, the buyer can choose a recipient and delivery date; otherwise delivery uses the buyer's email.

Cards bought in the store appear in the same Gift cards list. Their detail page links to the purchase under Bought on. A scheduled card can also show Will be sent on under Recipient.

Send or resend a gift card email

For an existing card:

1. Open its detail page.
2. Click Send gift card, or Resend gift card if it was already sent. The action is available only for cards that support email delivery and are not disabled.
3. Review To, From, the subject, and the email preview. These address fields are read-only. Delivery goes to the card's recipient when one is recorded, otherwise to its assigned customer.
4. Click Send email to send it. Closing the preview without that action does not send it.

For an unsent manually created card with no delivery email, add a customer with an email address in the Customer block, then reopen the send preview. Send email stays disabled when there is no delivery address.

Use Edit this template in notifications to open the gift card notification template if you have permission. Changes there affect the template, rather than changing the read-only address in this preview.

The Gift card sent message records the send request; if the recipient cannot find the email, ask them to check spam and confirm the delivery address. It does not prove the message reached their inbox.

Review details, expiry, customer, and notes

Open a card to review its code ending, status, Balance, Value, expiry, creation date, and purchase link where present. History records issuance, spending, refunds, email activity, and expiry or disabling where applicable.

• Expiry: open the menu beside Details, choose Edit gift card, set or clear Set an expiry date, then click Save. The form edits expiry, not the card's code, original value, or balance. Extending an expiry does not itself restore value that has already expired.
• Customer: before the card has been emailed, use the Customer block to add, change, or remove its assigned customer. These changes save directly. After the code has been sent, the customer is locked because the recipient already has the code.
• Recipient: a purchased card can show a separate recipient, message, and scheduled delivery date. These are displayed for reference; the current admin detail screen does not offer editing controls for them.
• Notes: use the pencil beside Notes, enter or change a staff-only note, and click Save. Notes can still be edited on a disabled card.

Disable a gift card

1. Open the card and click Disable, or choose Disable from its list row menu.
2. Read the confirmation and check the code ending.
3. Click Disable to confirm. The card remains in the list and history with a Disabled status.

To disable several cards, select their rows on the current list page and use Disable in the selection controls. Review the confirmation count before continuing. Already disabled cards are excluded from the action.

Troubleshooting