Creating free shipping discounts

A Free shipping discount reduces the eligible checkout's shipping charge. It does not discount product prices or create a shipping method for an address your store does not serve.

Open Discounts > Create discount > Free shipping > Continue. The Help banner on the creation page opens this guide.

Choose a code or automatic promotion

1. Select Discount code or Automatic discount.
2. Enter a code such as BLOOMSHIP, or a customer-facing automatic title. Use at least three characters.
3. Set Status to Draft while preparing the offer. The initial selection is Active.

The real demo form; the code was not saved. Select an image to enlarge it.

This type has no percentage or fixed product-discount amount. Its benefit is the shipping reduction itself.

Set cart and customer requirements

Under Minimum requirements, choose an appropriate minimum purchase amount or quantity. The amount check uses the cart's merchandise subtotal before tax, not merchandise plus shipping.

Code-based promotions can choose No minimum. The current automatic form requires an amount or quantity minimum. For example, a documentation offer could require $50 in merchandise; review your own margins before choosing a threshold.

Use Customer eligibility > Add condition to limit who can use it. Available attributes include customer, customer segment, shipping country, sales channel, and market.

An unsaved rules example. Multiple rows are combined with AND; alternatives within one is any of row are combined as that row's choices.

A Shipping country condition needs the customer's shipping address before it can match. A market condition and a shipping-country condition are different restrictions. Customer and customer-segment conditions require a recognized signed-in customer.

An empty Customer eligibility block allows all customers. Define your intended restriction explicitly when offering free shipping only to a specific audience or destination.

Review uses, combinations, and dates

For a discount code, optionally set total redemption limits and the one-use-per-customer option. Review the Combinations classes if you want this promotion to work alongside product or order discounts. The other promotion must also permit the pairing.

One effective shipping reduction can apply to the order; stacking two free-shipping offers cannot reduce the same shipping charge twice. Product and order reductions remain separate.

Review Set start date and Set end date, then confirm the intended status. An Active promotion can still be ineligible because its start is in the future, its end has passed, or the cart/customer does not meet the rules.

Create and verify at checkout

1. Review method, code/title, minimums, audience conditions, limits, combinations, dates, and status.
2. Click Add, resolve errors, and reopen the created record. Existing edits use Save.
3. Test a supported shipping address with an available shipping rate and an eligible cart.
4. Enter the code when using the code method; automatic promotions should be considered without typing it.
5. Verify the actual shipping charge and final total. Also test a cart or destination that should not qualify.

No shipping address was submitted and no checkout redemption was performed for these screenshots. See Creating shipping rules for configuring the underlying delivery rates.

Troubleshooting