What is Crisp Chat?
Crisp is a customer messaging platform that adds a live chat widget to your storefront so visitors can ask pre-sale questions, get support, or leave a message when you're offline. Behind the widget, Crisp gives your team a shared inbox, chatbots, canned responses, visitor history, co-browsing and integrations with email, Slack, Messenger and WhatsApp.
It's a solid fit for small-to-medium merchants who want a single place to answer customer questions without running a full-blown help desk.
How Nevuto handles Crisp Chat
- Nevuto injects the official Crisp chat widget script into every page of your storefront as soon as you save the integration.
- All messaging, visitor tracking and chatbot logic is handled by Crisp's own SDK — Nevuto doesn't touch the conversations or the data Crisp collects.
- You can disable the integration at any time from the admin panel. The widget disappears from your storefront on the next page load.
Add Crisp Chat to your Nevuto store
- Log in to your Nevuto admin panel.
- Go to Settings → Integrations.
- Click the Add button next to Crisp Chat.
- Paste your Website ID into the input field.
- Toggle the status to Active and click Save.
Done — the Crisp chat bubble appears on your storefront right away.
Where to find your Website ID
- Sign in to your Crisp dashboard at app.crisp.chat.
- If you don't have a website set up yet, click Add a new website and follow the prompts.
- Go to Website Settings → Setup Instructions (sometimes labeled Integrations → Chatbox).
- In the HTML snippet Crisp shows you, look for
CRISP_WEBSITE_ID = "..."— the value inside the quotes is a UUID-like string. - Copy that value and paste it into Nevuto's Website ID field.
Test that it's working
- Open your storefront in an incognito window. The Crisp chat bubble should appear in the bottom-right corner within a second or two.
- Click the bubble and send a test message.
- In your Crisp dashboard, go to Inbox → Conversations — the test message should appear immediately.
- You can also open Inbox → Visitors to see yourself listed as an active visitor while you're browsing the storefront.
Troubleshooting
- Chat bubble doesn't appear: confirm the Website ID is correct (a UUID-like string with dashes) and that the integration status toggle is set to Active.
- Widget looks weird or cut off: widget styling, position and colours are configured inside Crisp → Website Settings → Chatbox Appearance, not in Nevuto.
- Can't receive messages: make sure your Crisp account has an operator assigned to the website. Go to Website Settings → Operators and add yourself if the list is empty.
- Ad blockers: some privacy extensions block chat widgets. Test in a clean incognito window with no extensions before assuming something's broken.