Intercom

What is Intercom?

Intercom is a customer communication platform built around the Messenger — the small chat bubble you've probably seen in the corner of SaaS apps and stores. Beyond chat, it includes a help center, proactive product tours, in-app messages, email campaigns, chatbots and a shared inbox for your support team.

For e-commerce merchants, Intercom is usually used to handle pre-sale questions, onboard new customers, recover abandoned carts with targeted messages and provide post-purchase support. It's a bigger, more sales-focused tool than basic chat widgets like Tawk.to or Crisp and is popular with merchants who already have a dedicated support or marketing team.

How Nevuto handles Intercom

• Nevuto injects the official Intercom Messenger script into every page of your storefront as soon as you save the integration.
• Intercom's own SDK handles the Messenger widget, visitor identification, chat history, bot flows and campaign targeting — Nevuto doesn't touch or intercept any of that.
• By default Nevuto installs Intercom for anonymous visitors (no user identifier passed). If you want to identify logged-in customers inside Intercom — attaching their email, name and order history — you'll need to push identity information from your theme's custom code using Intercom's boot method.
• You can disable the integration at any time from the admin panel; the Messenger disappears from your storefront on the next page load.

Add Intercom to your Nevuto store

1. Log in to your Nevuto admin panel.
2. Go to Settings → Integrations.
3. Click the Add button next to Intercom.
4. Paste your App ID into the input field.
5. Toggle the status to Active and click Save.

Done — the Intercom Messenger appears on your storefront right away.

Where to find your App ID

1. Sign in to your Intercom workspace at app.intercom.com.
2. Click the Settings cog in the bottom-left.
3. Go to Installation → Web.
4. In the sample code snippet Intercom shows you, look for app_id: "..." — the value inside the quotes is a short alphanumeric string (e.g. abc12xyz).
5. Copy that value (not the full snippet) and paste it into Nevuto's App ID field.

Test that it's working

• Open your storefront in an incognito window. The Intercom Messenger bubble should appear in the bottom-right corner within a few seconds.
• Click the bubble and open the Messenger — you should see whatever welcome message you've configured in Intercom.
• Send a test message from the Messenger.
• In your Intercom workspace, open Inbox → Conversations — the test message should appear immediately.
• You can also open Proactive Support → People to see yourself listed as a Lead while you're browsing the storefront.

Troubleshooting

• Messenger doesn't appear: confirm the App ID is correct (a short alphanumeric value, no dashes) and that the integration status toggle is Active.
• Messenger shows but Intercom doesn't know who the customer is: the base integration boots the Messenger for anonymous visitors. To identify logged-in customers, add a small snippet to your theme's custom code that calls Intercom('update', { email, name, user_id }) once you know who they are.
• Styling looks wrong: Messenger colours, position and text are all configured inside Intercom → Messenger → Customize, not in Nevuto.
• Ad blockers: Intercom is blocked by several privacy tools. Test in a clean incognito window.