Setting up local pickup

Local pickup lets customers place an order online and collect it in person from a physical store, showroom, or warehouse. In Nevuto, you configure local pickup per location under Settings > Shipping and delivery > Pickup in store, including whether pickup is offered at that location, the pickup fee, and pickup instructions up to 1,000 characters.

Before you start

Before enabling local pickup, check the following requirements:

• Admin access: You need the store owner account or a staff account with permission to manage Shipping and delivery settings. See Managing staff members.
• An active location with a complete address: Customers see the location name and address when choosing where to collect their order. Make sure the location is Active and has an accurate street address, city, state, ZIP code, and country in Locations.
• Inventory at the pickup location: When a customer places a local pickup order, Nevuto reserves stock from the selected pickup location. Keep stock updated at every location where you offer pickup.

Open local pickup settings

You manage local pickup from your shipping settings:

1. In your Nevuto admin, go to Settings > Shipping and delivery.
2. Scroll to the Additional delivery methods section.
3. Check the Pickup in store row (Let customers pick up orders from your locations):
   • On means at least one active location currently has local pickup enabled.
   • Off means no active location currently offers local pickup.
4. Click Pickup in store to open the location list.

On the Pickup in store page (Choose which locations customers can pick up orders from), each location displays its name, formatted address, and current pickup status badge:

• Pickup available: Local pickup is enabled for this location.
• No pickup available: Local pickup is turned off for this location.

Set up local pickup for a location

Configure local pickup separately for each location where customers can collect orders:

1. From Settings > Shipping and delivery > Pickup in store, click the location you want to configure (for example, Documentation warehouse).
2. Under Location status, verify the location name and address shown on the location card.

3. Switch on This location offers local pickup (Local pickup option will be shown on the checkout page). Turning this toggle on opens the Pickup instructions section below.
4. In Pickup price, enter the fee you want to charge in your store currency (for example, 0 USD for free pickup, or a flat fee such as 5 USD).
   • Although the field note mentions leaving the field blank or entering 0 for a free pickup fee, the form requires a numeric value before saving. Always enter 0 when you want local pickup to be free.
5. In Description (Enter any specific instructions or details needed for the pickup of order), optionally enter up to 1,000 characters of pickup details—for example, Pick up at the front desk. Have your order confirmation ready.

6. Click Save in the top-right corner.

Review, edit, or turn off local pickup

You can update a location's pickup fee, change its description, or stop offering local pickup at any time:

1. Go to Settings > Shipping and delivery > Pickup in store and select the location.
2. Make your changes:
   • Update the fee or instructions: Edit Pickup price or Description under Pickup instructions.
   • Turn off local pickup: Switch off This location offers local pickup under Location status. The Pickup instructions section hides, while your previously saved price and description remain stored on the location record.
3. Click Save.

The Save button stays disabled until you change a setting on the page. If you try to leave the page with unsaved edits, Nevuto prompts You have unsaved changes. Are you sure you want to leave? so you can choose Cancel to stay or Leave to discard your changes.

Understand location status and badges

Local pickup relies on settings from both Shipping and delivery and Locations:

• On / Off (Settings > Shipping and delivery > Additional delivery methods): Shows On when at least one Active location has Pickup available. Shows Off when no active location offers local pickup.
• Pickup available / No pickup available (Settings > Shipping and delivery > Pickup in store): Indicates whether This location offers local pickup is saved as enabled for that specific location.
• Active / Inactive (Settings > Locations): Only locations that are both Active in Locations and set to Pickup available in Pickup in store are offered to customers at checkout.
• Fulfill online orders from this location (Settings > Locations): Controls whether a location's inventory is used to fulfill standard shipped orders. It does not control whether a location appears as a pickup option; local pickup eligibility is controlled separately by This location offers local pickup on an active location.

What to expect at checkout

When at least one Active location has This location offers local pickup enabled and a customer checks out with physical products:

• Delivery method selection: The checkout Delivery method step offers Pick up alongside Ship. (Local pickup is not offered for digital-only carts, draft order invoices, or order balance payments.)
• Contact details and pickup location: When the customer chooses Pick up, they enter their First name, Last name, and Phone number, then select a Pickup location. Each location card shows the location's name, formatted address, pickup price, and the checkout note "Select 'Pickup' at checkout. Once your order is ready, we'll notify you by email."
• Pickup fee and billing: Checkout skips the Shipping method step, adds Pickup fee to the order summary using the selected location's Pickup price (Free or 0.00 when set to 0), and calculates taxes using the pickup location's address before moving to Billing address and Payment.
• Inventory reservation: When the order is completed, stock is reserved from the selected pickup location.
• Pickup description visibility: The Description field under Pickup instructions is stored with the location's pickup settings in admin, while the checkout location card displays the standard notification message above. If customers need specific arrival or collection instructions before pickup, include those details in your customer notifications or store information pages as well.

Troubleshooting